by Norm | Jun 6, 2025 | Blog
The other day, I had a large item delivered to my home — the kind of item that makes you wonder how many people it took to load it onto the truck. As I opened the door, I was greeted by a young delivery man with a big smile and an even bigger presence. Before I could... by Norm | May 16, 2025 | Blog
Who Is Your Customer? (Hint: It’s Everyone You Meet) When we think of the word customer, most of us picture someone making a purchase—maybe someone walking into your store, calling your office, or clicking “buy now” on your website. But here’s the truth: your... by Norm | Apr 16, 2025 | Blog
🚫 Don’t Buy Technology That Works Against You In today’s digital-first world, investing in the right technology can be a game changer. A well-chosen platform can streamline operations, boost efficiency, and free up valuable time for strategic growth. But too often, we... by Norm | Mar 10, 2025 | Blog
Is Your Marketing a Juggling Act? How an All-In-One Platform Can Help You Reclaim Control Are you drowning in a sea of separate software subscriptions, desperately trying to make them play nice together? Do you feel like you’re juggling CRM, email marketing, SMS... by Norm | Mar 4, 2025 | Blog
Recently, we had the opportunity to travel, and like any trip, it came with its share of customer interactions—some exceptional, others shockingly poor. This experience reinforced a fundamental truth: customer experience is everything. One company went above and...