Log In

Privacy Policy for NivaConnex

Effective Date: December 3, 2024

Introduction

NivaConnex (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the NivaConnex platform and services.

By using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use NivaConnex.

  1. Information We Collect

    2. We may collect the following types of information:

    1. Personal Information:
      1. Name, email address, phone number, and other contact details.
      2. Billing and payment information for subscriptions and services.
    2. Account Information:
      1. Usernames, passwords, and account settings.
    3. Usage Data:
      1. IP addresses, browser type, device information, and other technical details.
      2. Data related to how you use our platform (e.g., pages visited, features accessed).
    4. Customer Data:
      1. Data you upload, provide, or process through the NivaConnex platform (e.g., customer lists, marketing materials).

  2. How We Use Your Information

    3. We use your information for the following purposes:

    1. Platform Functionality: To provide, operate, and maintain the NivaConnex platform.
    2. Customer Support: To respond to inquiries and provide technical assistance.
    3. Billing and Transactions: To process payments and manage accounts.
    4. Marketing and Communications: To send promotional materials, updates, and notifications (with your consent).
    5. Improvement: To analyze usage patterns and enhance our platform’s performance and features.
    6. Compliance: To comply with legal obligations and enforce our terms of service.

  3. Information Sharing and Disclosure

    4. We do not sell your personal information. We may share your information in the following situations:

    1. With Service Providers: Trusted third parties who assist us in delivering our services (e.g., payment processors, analytics providers).
    2. Legal Obligations: When required by law or to respond to legal requests.
    3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
    4. Consent: When you provide explicit consent for information sharing.

  4. Data Retention

    5. We retain your information as long as necessary to provide services, comply with legal obligations, or resolve disputes. Upon request, we will delete your personal information in accordance with applicable laws.

  5. Data Security

    6. We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of electronic transmission or storage is 100% secure.

  6. Your Rights

    7. You have the right to:

    1. Access and review the personal information we hold about you.
    2. Request corrections or updates to your information.
    3. Request the deletion of your data, subject to legal and operational requirements.
    4. Opt out of marketing communications.

    To exercise these rights, please contact us at [email protected].

  7. Cookies and Tracking Technologies

    8. We use cookies and similar technologies to enhance user experience and analyze platform performance. You can manage your cookie preferences through your browser settings.

  8. Third-Party Links

    9. Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

  9. International Data Transfers

    10. If you access NivaConnex from outside Canada, your data may be transferred and processed in countries with different data protection laws.

  10. Updates to This Policy

    11. We may update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.

  11. Contact Us

    12. If you have questions or concerns about this Privacy Policy, please contact us:
    Email: [email protected]

By using NivaConnex, you acknowledge that you have read and understood this Privacy Policy.